SmarterX
Customer Success Account Manager
SmarterX is the leading AI-powered decision platform for consumer packaged goods that connects proprietary product data to the complex regulatory landscape.
As a Customer Success Account Manager, I managed a $1M+ book of business and supported 102% NRR growth. I regularly utilized AI and GPT-4, Atlassian Suite, Salesforce, Tableau, and other tools to solve complex problems, optimize processes, and support an 8x improvement in account renewal efficiency.
Backbone
Head of Customer Success & Learning
Backbone helps businesses track and visualize unique supply chain data, and empowers users to make data-driven decisions.
Excellent customer support is one of Backbone’s key differentiators. The Head of Customer Success guides a team of savvy problem solvers accoutable for a variety of tasks including responding to customer requests, customer account management, and collaborating cross-functionally to improve the platform.
Northern Nights Music Festival
Production Manager
Located at historic Cook’s Valley Campground, Northern Nights is California’s premier music and camping Festival.
The Production Manager is a pragmatic leader guiding a team with sweeping authority to coordinate and carry out critical projects.
Daytripper Catamaran Charters
Director of Operations
Daytripper Catamaran Charters in Placencia, Belize is renowened for it’s attentive team, off-the-beaten-path adventures, and it’s famous rum punch!
The Operations Director oversees all aspects of the business in the absence of the owner, including but not limited to strategic planning and demand forecasting.
Isla Marisol Resort at Glover’s Reef Atoll
Resort Operations Manager
ISLA MARISOL RESORT IS A REMOTE PRIVATE-ISLAND 36-MILES OFFSHORE FROM MAINLAND BELIZE AT GLOVER’S REEF MARINE RESERVE.
The Operations Manager at Isla Marisol Resort is a creative problem solver who oversees staff across multiple departments operational efficiency and guest satisfaction.
Naturebridge
RESIDENTIAL Site Manager & Environmental Science Educator
NatureBridge is the largest residential environmental education partner of the National Park Service.
Site Managers at NatureBridge provide impressive operational support at the award-winning outdoor science school, ensuring a safe, fun, and aware educational environment for the 250+ participants and 30+ staff.